Refund policy
At Lunvera, we create meaningful keepsakes designed to last a lifetime. If there is an issue with your order, we are here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
• The item must be unused and in its original condition
• The item must be returned in its original packaging
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue.
We will gladly send a replacement or issue a refund.
Non Returnable Items
Due to the personalized and sentimental nature of our products, customized or written-in books cannot be returned once used.
Refund Processing
Approved refunds are processed back to your original payment method within 5 to 10 business days.
Contact
For refund requests or support, contact us at: